Terms & Conditions
We want you to enjoy every minute you spend at Nailista. So, our terms & conditions are designed to help you make the absolute most of your manicure, pedicure and brow treatments…
Any manicure, pedicure or eye treatment will require appropriate aftercare, if you do not follow this it will affect the quality of your treatment, the time it lasts for, and your resistance to infection or allergy. You must ensure you follow any aftercare advice given to you by your technician.
With manicures, please ensure you use cuticle oil to prevent nail dehydration.
Take care with your manicures and pedicures and don’t use your nails as tools.
Acrylic nails are not set fully until 24 hours after your treatment, so avoid soaking them in water or taking part in strenuous activity.
Please be aware of staining – things like cooking, the dye from your clothes, fake tanning and make-up can stain your manicure or pedicure.
Contact us immediately in the case of any redness, rash or soreness.
Soaking in water, using insect repellent and leaving creams on your nails can cause them to lift.
Please do not leave more than 2-3 weeks between your appointments, nails can become damaged if treatments are left longer than this.
Please do not pick or peel products from your nails. Avoid repairing or removing gel or acrylic at home, always try to get a professional to help.
In the case of any damage or lifting, please contact us for a repair ASAP.
Your lash and brow technician will give you dedicated aftercare advice in regards to these treatments at your appointment.
Bookings and Cancellations Policy
Please be aware that our salons are often very busy, and can run on back to back appointments, meaning that if you are late, we cannot disrupt someone else’s appointment to accommodate you. Your appointment may be amended, or rearranged if there is availability.
Arriving over 10 minutes late for your appointment may result in the cancellation of that booking, but we will do our best to accommodate an alternative.
We kindly ask that you arrive 5-10 minutes before your appointment to give yourself time to settle and choose a colour.
If you are going to be late for a treatment, please let us know as early as you can. We will try our best to rearrange your appointment but note that if you are 5-10 minutes late for some treatments we may no longer be able to fit you in for that time slot, and may need to book you in for another day or time.
Please be very careful to book the correct appointment also, if calling up to book our technicians will try their best to ensure you are booked in for everything you want, but be mindful that on busy days if may be very difficult to make time for add-ons that were not booked in advance – this is often the case for French style, nail art, extra shaping on extensions and cuticle work – all these take the technician extra time and are not built in to some packages, so if you are in doubt, give us a call!
Nailista is not responsible for booking errors, please carefully read your booking confirmation and ring the salon to confirm if you are unsure.
If you cancel your appointment online, please ensure your receive a cancellation confirmation e-mail for your records. If you do not receive this please contact us before your scheduled appointment to confirm the cancellation.
No-shows from online bookings are charged at the full rate of the booked appointment. It takes seconds to cancel an appointment online, so please ensure you do so we can give your appointment to another customer. To dispute an online appointment no-show charge, please ensure you have a copy of your cancellation confirmation e-mail.
Repeated no-shows at the salon will be charged a 50% non-refundable booking fee for future appointments at the discretion of Nailista. Continued no-shows will require a non-refundable full payment of the appointment cost, and we may ban you from online bookings.
You are responsible for planning any trips prior to your appointment and Nailista cannot make special arrangements to delay your appointment if you are stuck in traffic or on public transport. Please note our city centre locations and plan accordingly.
If you fail to keep your appointment without prior cancellation we reserve the right to charge you for the full amount of your treatment.
Fix Appointments, Complaints and Repairs
Nailista will always endeavour to give you the highest possible quality treatment, but on the rare occasion where things go wrong, we are happy to repair any gel or acrylic manicure for free within 7 days following your appointment.
Normal polish manicures are not guaranteed for any length of time in regards to chipping. It is your responsibility to ensure your normal polish does not smudge when you have left the salon. Do not wear toe-covering shoes or socks with normal polish pedicures until at least 4 hours after your treatment, we recommend bringing flip flops.
If you are unhappy with the quality in general of any manicure, pedicure or eye treatment, please take photos of anything you need to show us immediately after the error and send them to us within 7 days for gel and acrylic, or within 3 days of normal polish. Put all details of your complaint in an e-mail and contact your salon, we will get back to you ASAP to organise a repair or redo of the treatment.
If you are unhappy with your colour choice or nail art decision this is not covered by Nailista as a free repair or re-do. Please ensure you are happy with your colour or nail art during the treatment, and give your technician the opportunity to rectify before your manicure or pedicure is set. Extra time is chargeable.
It is not Nailista’s policy to offer refunds; in compliance with Trading Standards we will always offer a repair, or a complimentary treatment for any treatments that require rectification.
Repairs after the free-fix time period will be charged by time, please contact your salon for a quote.
Repairs and complimentary re-dos must still be booked in advance as we cannot always accommodate walk-ins.
Nailista will not perform gel manicure or pedicure treatments on under 14s. Minors aged 14-16 must bring a parent or guardian to the treatment with them, who must fill out a permission and consultation form, and remain with the minor for the duration of the treatment.
Nailista will not perform acrylic treatments on anyone under the age of 16.
Nailista can not legally perform any tinting treatments on under 16s in compliance with EU law.
All under 18s will require a parent or legal guardian to complete a permission and consultation form.
We may ask for ID as proof of age.
Gift vouchers are valid 6 months from the date of purchase, and may at no time be redeemed after this deadline. If you order a gift voucher online, these will be sent out within 7 working days, there is no postal fee.
Please be sure to arrive on time for your treatment. We want you to be able to enjoy the full Nailista experience and therefore include a few minutes in your treatment time to choose your nail colour.
If this is your first visit, please arrive a few minutes early to allow time to complete your registration details.
If the value of your treatments is over £60, we will ask you for a 50% non-refundable deposit to secure your booking.
Special Offers & Discounts
Our special offers and discounts are all stand alone – it means they can not be used in conjunction with any other offer, discount, or gift card. Not even if you ask really, really nicely!
Where a multiple treatment offer is advertised, the offer refers to the lowest value treatment and all treatments are to be taken by one person in one appointment for the length of the offer.
Any mani/pedi combi offers running are to be taken by one person in one appointment for the length of the offer.
We reserve the right to withdraw any offers or discounts at any time.
Please note that all discounts are given at the discretion of the store manager and they reserve the right to remove or revoke these discounts. If you have a corporate or student discount, please ensure your card is up to date, we reserve the right to check a card’s expiry at any point, and have the right to remove a discount if we reasonably believe you are no longer a student or employed by the company that has a discount.
Discounts can only be used on the named person the company or student card is issued to. Even if you are paying together we can only apply the discount to the named person’s treatment. Discounts may not be used on retail products in the salon, or on already discounted items at the manager’s discretion.
Loyalty cards can only be used for one client, and can only be redeemed by the client who had the original treatments.
The discount is non-transferable.
One loyalty stamp is given per visit to Nailista.
We are not responsible for lost or destroyed loyalty cards.
The discount must be used after the treatment day where the final stamp was awarded.
To view our GDPR and Data Protection Policy please go to Nailista.com/GDPR