Terms & conditions…
We want you to enjoy every minute you spend at nailista. So, our terms & conditions are designed to help you make the absolute most of your manicure, pedicure and brow treatments…
Bookings and Cancellations Policy
Please be aware that our salons are often very busy, and can run on back to back appointments, meaning that if you are late, we cannot disrupt someone else’s appointment to accommodate you. We kindly ask that you arrive 5-10 minutes before your appointment to give yourself time to settle and choose a colour. Please be very careful to book the correct appointment also, if calling up to book our technicians will try their best to ensure you are booked in for everything you want, but be mindful that on busy days if may be very difficult to make time for add-ons that were not booked in advance – this is often the case for French style, nail art, extra shaping on extensions and cuticle work – all these take the technician extra time and are not built in to some packages, so if you are in doubt, give us a call!
If you are going to be late for a treatment, please let us know as early as you can. We will try our best to rearrange your appointment but note that if you are 5-10 minutes late for some treatments we may no longer be able to fit you in for that time slot, and may need to book you in for another day.
You are responsible for planning any trips prior to your appointment and Nailista cannot make special arrangements to delay your appointment if you are stuck in traffic or on public transport. Please note our city centre locations and plan accordingly.
If you fail to keep your appointment without prior cancellation we reserve the right to charge you for the full amount of your treatment.
Gift vouchers are valid 6 months from the date of purchase, and may at no time be redeemed after this deadline. If you order a gift voucher online, these will be sent out within 7 working days, there is no postal fee.
Please be sure to arrive on time for your treatment. We want you to be able to enjoy the full nailista experience and therefore include a few minutes in your treatment time to choose your nail colour.
If this is your first visit, please arrive a few minutes early to allow time to complete your registration details.
If you are going to be late, please let us know as soon as possible so we can do our best to ensure your treatment won’t have to be cut short.
If the value of your treatments is over £60, we will ask you for a 50% non-refundable deposit to secure your booking.
We welcome group bookings – whether that’s two of you or twenty-two (depending on which salon you choose!). To confirm your group booking and guarantee seats together there is a 50% non-refundable deposit on booking.
Please note online booking discount can not be used for group bookings.
When you book an event at nailista, we’ll send you a copy of our Ts&Cs for Events and Group Bookings – (if you need an extra copy, just click on the link!)
For private hire of our nail bars we require a 50% non-refundable deposit on confirmation of booking, with a further non-refundable 25% to be paid two weeks prior to the event and the remaining 25% to be paid on the day of the event.
Special Offers & Discounts
Our special offers and discounts are all stand alone – it means they can not be used in conjunction with any other offer, discount, or gift card. Not even if you ask really, really nicely!
Where a multiple treatment offer is advertised, the offer refers to the lowest value treatment and all treatments are to be taken by one person in one appointment for the length of the offer.
Any mani/pedi combi offers running are to be taken by one person in one appointment for the length of the offer.
We reserve the right to withdraw any offers or discounts at any time.
Please note that all discounts are given at the discretion of the store manager and they reserve the right to remove or revoke these discounts. If you have a corporate or student discount, please ensure your card is up to date, we reserve the right to check a card’s expiry at any point, and have the right to remove a discount if we reasonably believe you are no longer a student or employed by the company that has a discount.
Discounts can only be used on the named person the company or student card is issued to. Even if you are paying together we can only apply the discount to the named person’s treatment. Discounts may not be used on retail products in the salon, or on already discounted items at the manager’s discretion.
Redemption of courses is for that treatment only and cannot be used for other treatments including those of equivalent value.
Only one treatment can be redeemed on one day by the purchaser of the course.
Gift vouchers can be purchased by phone or from one of our nail bars and are valid for 6-months from the date of purchase. You can either choose a sum of money or a specific treatment or package to assign to the voucher.
If you order by phone, we aim to send out all Gift Vouchers within three working days of your purchase.
Standard postage charge is £2 and vouchers are sent First Class Royal Mail unless you request an alternative delivery method when you order – any additional delivery costs will be notified to you.
We may occasionally send you emails with details of special offers, treatments or services. We won’t bombard you – and you can unsubscribe and resubscribe at any time.